Jones began his racing career in karting at the age of nine. In 2005, he clinched the United Arab Emirates karting championship title. He collected six titles in various classes before he started a karting campaign in Europe in 2008, racing in the Rotax Max and KF3 categories until 2010.
In 2011, Jones made his debut in single-seaters, taking part in the InterSteps championship for Fortec Motorsport, finishing fourth overall with one win. He also raced for Fortec in the Eurocup Formula Renault 2.0 and the British Formula Renault Championship that year.
Jones continued his collaboration with Fortec into 2012, competing in Formula Renault 2.0 NEC and the Eurocup Formula Renault 2.0. His only points finish in the Eurocup was a ninth place at Le Castellet, bringing him 27th place in the series standings. He also competed in the Formula Renault Eurocup Open Championship for Team West-Tec in 2012.
In 2013, Jones competed with Fortec in some rounds of the Formula Renault Eurocup, taking two podium positions at the Red Bull Ring in Spielburg, Austria, and finishing eleventh in the championship with 45 points. He also competed in the FIA European Formula Three Championship for Fortec at the Hockenheimring round, and separately, in the European F3 Open Championship for Team West-Tec.
In 2014, Jones raced for Carlin Motorsport in the FIA European Formula Three Championship.
In 2015, Jones moved to the Indy Lights series, the recognised feeder championship for the IndyCar Series. He was signed to drive for Carlin, and took pole position and the race victory in both his and Carlin's first event in St. Petersburg, Florida. He also won the second and third races of the season, finishing third in the championship standings.
In October 2015, it was announced that Jones would return with Carlin to the Indy Lights series for 2016. With two wins at Barber and Indianapolis, Jones would claim the Lights championship over Santiago Urrutia in a controversial ending. During the last lap of the last race of the 2016 series in Laguna Seca, Jones was holding the fifth position but was helped by his teammate Félix Serrallés who was holding fourth position in the race. Serrallés moved aside and gave his position to Jones, making him the champion by a slim points difference. Consequently he won the Earl Howe trophy for the best performance by a British driver in North America in 2016.
Having won the 2016 Indy Lights title, Jones stepped up to IndyCar for 2017, driving for Dale Coyne Racing. He achieved a podium finish in the series in 2017 and was the 2017 Rookie of the Year.
On 25 October 2017, Jones was announced as the driver of the No. 10 for Chip Ganassi Racing alongside Scott Dixon for 2018. In September 2018, it was announced that he would be replaced for 2019 by Felix Rosenqvist.
On 17 October 2018, it was confirmed that Jones would run all non-oval events as well as the 2019 Indianapolis 500 for a joint venture between Ed Carpenter Racing and Scuderia Corsa, driving the No. 20 in the road/street events and the No. 63 in the Indy 500. In his first race with the team, Jones broke a bone in his hand after a shunt that knocked him out of the race. Jones with Scuderia Corsa qualified in the Fast 9 for the Indianapolis 500 and eventually placed fifth overall in the field. He also topped a practice session.
In December 2019, it was announced that Jones would be driving for Audi in the 2020 DTM series. However, Jones was replaced by Harrison Newey in the beginning of the season as he was stuck in Dubai due to travel restrictions because of COVID-19.
In January 2021, Dale Coyne Racing announced they had re-signed Jones to compete in the 2021 IndyCar season. Despite qualifying in eleventh place for the 2021 Indianapolis 500, Jones would end the race in 28th place and was a lap down behind the leading cars. The team announced in December that Jones was to be replaced by David Malukas for 2022. In 2022, he competed full-time in the FIA World Endurance Championship for Jota Sport.
On March 11, 2023, it was announced that Jones would make his debut in NASCAR, driving in the Truck Series race at Circuit of the Americas in the No. 20 truck for Young's Motorsports.
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